Maxdesk — Refund & Cancellation Policy

Effective date: 10 July 2026

This Refund & Cancellation Policy applies to paid subscriptions to the Maxdesk service provided by MXG Infotech Private Limited ("MXG", "we", "us"), of 17, 5th Main, 3rd Cross, Bengaluru 560004, India. It forms part of, and is incorporated into, our Terms of Service.

1. Subscriptions and billing

1.1 Paid Plans are billed on a monthly or annual basis, as selected at checkout, in INR, USD, EUR, or GBP as offered.

1.2 Payments are processed by our payment processors, Razorpay and/or Stripe. By subscribing, you authorise recurring charges for your Plan until you cancel.

1.3 Subscriptions renew automatically at the end of each billing period at the then-current price, unless cancelled before the renewal date.

2. Cancellation

2.1 You may cancel your subscription at any time from your account settings, or by contacting maxdesk@mxginfotech.com.

2.2 Cancellation stops future renewals. Unless required by law, cancellation does not trigger a refund for the current period; your paid access continues until the end of the period already paid for, after which your Plan ends or, where available, reverts to a free Plan.

2.3 On cancellation or expiry, data handling (including any rolling-retention limits and deletion after any grace period) is governed by your Plan details and our Terms of Service. You are responsible for exporting your data before your paid access ends.

3. Refunds

3.1 All fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused Service, downgrades, or accounts closed or suspended for breach of our Terms, except where a refund is required by applicable mandatory law.

3.2 Consumers in certain jurisdictions (for example, some EEA/UK consumers) may have statutory cancellation or "cooling-off" rights. Where such rights apply and have not been lawfully waived, we will honour them as required by law. Note that where you request immediate provision of the Service and it is fully performed, statutory withdrawal rights may no longer apply.

3.3 Where a refund is due, it will be made using the original payment method via the relevant payment processor. Processing times depend on the payment processor and your bank.

4. Failed or disputed payments

4.1 If a payment fails or a charge is reversed, we may suspend or terminate your paid access and pursue amounts owed.

4.2 If you believe you have been charged in error, contact us at maxdesk@mxginfotech.com before initiating a chargeback, so we can resolve the issue promptly.

5. Taxes

Fees are exclusive of applicable taxes (including GST/VAT), which are your responsibility. Refunds, where due, are net of non-recoverable transaction fees to the extent permitted by law.

6. Changes to pricing and this Policy

We may change our pricing and this Policy from time to time. Price changes apply from your next renewal after notice. We will post any updated Policy with a new effective date.

7. Contact

MXG Infotech Private Limited

17, 5th Main, 3rd Cross, Bengaluru 560004, India

Email: maxdesk@mxginfotech.com